Returns, Exchanges, Repairs and Warranty
Returns, Exchanges, Repairs and Warranty
Our Refund and Returns program is one of the best in the country and is a large reason for our large customer base of fisherman and outdoor enthusiastes who can trust us and shop with total confident. Davo’s Tackle is committed to complete customer satisfaction in regard to any of the products we sell. Have a read through our Returns, Exchanges and Warranty policies below. We always have and will continue to endeavour to provide the best customer service experience possible so please don’t hesitate to contact us.
Change of Mind
If you change your mind on a purchase as the goods you have purchased are not fit for purpose, please contact us within 3 business days of you signing for the goods. If you contact us with 3 business days of signing for the goods, the goods are unopened in their original packaging and you return the goods with your receipt a refund or store credit will be issued. You will need to arrange your own freight of the item back to our store for any change of mind returns.
Goods Damaged in Transit
If goods arrive to you are damaged through no fault of your own we will replace the item with an identical item as quick as we can. Please contact upon delivery of the damaged item and we will arrange for the damaged item to be returned to us and an identical item sent to you. You will need to arrange your own freight of the item back to our store.
Faulty Items and Warranties
If goods you purchase from us arrive faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised you are entitle to a store credit, exchange or refund. You will need to arrange your own freight of the item back to our store.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please contact us in the instance that a product arrives faulty, has been wrongly described, is different to the product purchased or doesn’t perform as advertised. Where we consider the goods to have breached a consumer guarantee the cost to return the goods will be covered by us.
After a certain period of time of receiving your purchase and the product fails you will need to send your product direct to the supplier with a copy of your receipt for warranty inspection. In this instance simply contact us so we can further advise you on where to send the product. Goods that have failed will usually need to be inspected by supplier to determine if user error, misuse or genuine product failure and whether it be minor or major.
If you are unable to find your receipt, please contact us and we will try and locate a copy on our system for you.
Where Davo’s Tackle considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Davo’s Tackle will be at Davo’s Tackle cost. Please contact us in the instance that an item needs to be returned for repair Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability or freight delays.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.
If a refund is approved it will be processed within 3 business day from approval. Depending on your payment method, the refund may take up to 72 hours to take effect.
Fishing gear will generally provide many seasons of good service, however like any tool requires maintenance. Look after your fishing gear and it will look after you!
If your gear is maintained and looks like it has been, it is easier to deal with supplies when it comes to warranties.