FAQ's

We are working towards a goal of offering customers 60 000 different products. The number of products we currently have available is growing daily.

Our customer support office hours are Tuesday only 8am-4pm only. Feel free to use our Contact Us page to get in touch.

Please note our customer support office hours are Tuesday only 8am-4pm.

We specialise in FIshing, Boating and any kind of outdoors Equipment.

Yes. We are a fully licensed and accredited Australian retailer for every brand of product that we sell. This means all purchases you are making are made through a fully licensed and registered retailer. More details can be found on our Warranty page.

Our inventory and warehouse is directly linked to display accurate stock levels on our website. If you are able to add a product to your cart then we have the item available and ready to ship.

Sign up for a back in stock notification on the product page to receive an email as soon as a product becomes available again.

Yes. A few seconds after you place an order you will receive an order confirmation email. Please be sure to check all junk folders.

We like to keep it very simple. We offer free shipping on all orders over $120 in Australia excluding some bulky items like Fishing Rods. We offer a small fixed rate shipping fee for any order of $99 or less in Australia that does not contain bulky items. Some small products even qualify for $2 shipping ;)

We charge a small shipping fee for all bulky items such as fishing rods and other long or heavy products. The small shipping fee that is charged for bulky items will vary depending upon the product.

Our carriers charge us larger fees to ship these items, however we subsidize majority of this cost to provide our customers the best expedience available when shopping for fishing and outdoors equipment online at the best pricing available globally.

It is likely that your order contains bulky items such as Fishing Rods or other long or heavy products.

If this is not the case it is likely that you are trying to have your order shipped internationally (outside of Australia) which will incur a small shipping fee.

Yes. We offer International Shipping on most products. We don’t offer international shipping on certain products. More details available on our Shipping page.

Unfortunately we can only offer express shipping on a small selection of our products.

Most items are sent via Australia Post. Some items are sent via Star Track Express, Couriers Please, Sendle or Aramex. We decide on who to send your order with during the processing stage.

We ship a large volume of rods regularly and we are proud to say we have refined our shipping technique to be currently operating with 0% of damaged orders due to shipping.
Rod are fully insulated in any original packaging and/or rods bags/boxes before being further insulated with high density bubble wrap. After this rods are inserted into a purpose built and cut to size rod tube which is professionally capped at each end.

We do not offer a click and collect service.

We pride ourselves on getting orders out quicker than any of our competition. We ship orders every business day from our warehouse. We have pick ups from our warehouse daily.

Please allow an estimated 1 to 6 business days for you order to be processed. Please note this is an estimate only and the processing stage may take longer than this.= estimate.

After your order completes the processing stage, you will be sent an automated shipment email containing tracking details.

More detailed information on order processing time frames can be found on the shipping policy page of our website.

We have an ultra simple returns process. All details are available on our returns page.

We are more than happy to assist. All details available on our returns page.

Yes. We are a fully licensed and accredited Australian retailer for every brand of product that we sell. This means all purchases you are making are made through a fully licensed and registered retailer. More details can be found on our Warranty page.