FAQ's

If we haven't been able to answer your question below please click here to get in touch

Products

We are working towards a goal of offering customers 60 000 different products. The number of products we currently have available is growing daily.

We have a team of experts operate our  24/7 customer support service. Just get in touch if you require any further information or advice on our products.

We specialise in FIshing, Boating and any kind of outdoors Equipment.

Yes. We are a fully licensed and accredited Australian retailer for every brand of product that we sell. This means all purchases you are making are made through a fully licensed and registered retailer. More details can be found on our Warranty page.

Our inventory and warehouse is directly linked to display accurate stock levels on our website. If you are able to add a product to your cart then we have the item available and ready to ship.

We operate on a fortnightly replenishment cycle for nearly all our products. If you sign up to a back in stock notification for an out of stock product you will receive an email the second the product arrives back into our warehouse.

A small amount of our products will not show a price when out of stock. Please contact us if you would like to know the price of an out of stock product. Or simply sign up to the back in stock notification to receive an email the second it arrives back in stock in our warehouse.

Ordering

Yes. Give us a call on 07 5063 5980

Yes. A few seconds after you pl\ace an order you will receive an order confirmation email.

Shipping and Delivery

We like to keep it very simple. We offer express shipping for free on all orders over $60 in Australia. We offer a fixed rate express shipping fee of $9.99 for any orders under $60 in Australia.

Yes. We offer International Shipping on most products. We don’t offer international shipping on certain products. More details available on our Shipping page.

Yes. We like to keep it simple. We only offer express shipping. Every single order we send  goes express. We pride ourselves on getting products to our customers quicker than any of our competition.

Most items are sent via Australia Post Express. Some large and bulky items are sent via Star Track using their express service.

A few seconds after your order is shipped you will receive a tracking number via email and a text message. With this link/number you will be able to track your order.

We ship a large volume of rods regularly and we are proud to say we have refined our shipping technique to be currently operating with 0% of damaged orders due to shipping.
Rod are fully insulated in any original packaging and/or rods bags/boxes before being further insulated with high density bubble wrap. After this rods are inserted into a purpose built and cut to size rod tube which is professionally capped at each end.

Yes we offer a Click and Collect Service if you would like to collect your order from Noosaville on the Sunshine Coast.

We pride ourselves on getting orders out quicker than any of our competition. We ship orders every business day from our warehouse. We have 2 pick ups from our warehouse daily. Please allow a maximum of 1 business day for you order to be shipped.

Returns

Certainly. We have an ultra simple returns process. All details are available on our returns page.

We are more than happy to assist. All details available on our returns page.

Yes. We are a fully licensed and accredited Australian retailer for every brand of product that we sell. This means all purchases you are making are made through a fully licensed and registered retailer. More details can be found on our Warranty page.