Shimano Sustain FI Spinning Reel

Yes. A few seconds after you place an order you will receive an order confirmation email. Please be sure to check all junk folders.

We like to keep it very simple. We offer free shipping on all orders over $120 in Australia excluding some bulky items like Fishing Rods. We offer a small fixed rate shipping fee for any order of $120 or less in Australia that does not contain bulky items. Some small products even qualify for $3 envelope shipping. More details are available on our shipping page.

We charge a small shipping fee for all bulky items such as fishing rods and other long or heavy products. The small shipping fee that is charged for bulky items will vary depending upon the product.

Our carriers charge us larger fees to ship these items, however we subsidize majority of this cost to provide our customers the best expedience available when shopping for fishing and outdoors equipment online at the best pricing available globally.

It is likely that your order contains bulky items such as Fishing Rods or other long or heavy products.

Yes. We offer International Shipping on most products. We don’t offer international shipping on certain products. More details are available on our Shipping page.

We are unable to offer an express shipping service.

Most orders are sent via Australia Post. Some items are sent via Star Track Express, Couriers Please, Sendle or Aramex. We decide on who to send an order with during the processing stage.

We ship a large volume of rods daily and we are proud to say we have refined our shipping technique to ensure all rods are delivered in perfect condition.
Rod are fully insulated with high density bubble wrap. After this, rods are inserted into a purpose built and cut to size rod tube which is professionally capped at each end.

We do not offer a click and collect.

We ship orders every business day from our warehouse. We have courier pick ups from our warehouse daily.

Please allow an estimated 1 to 7 fulll business days for you order to be processed. Please note this is an estimate only and the processing stage may take longer than this estimate.

After an order completes the processing stage, you will be sent an automated shipment email containing tracking details.

After an order is processed by our warehouse, the courier delivery times may vary depending on the coruier used and the delivery address.

More detailed information on order processing time frames can be found on our shipping policy page.

We have an ultra simple returns process. All details are available on our returns page.

We are more than happy to assist with this. All details are available on our Warranty page.

Yes. We are a fully licensed and accredited Australian retailer for every brand of product that we sell. This means all purchases you are making are made through a fully licensed and registered retailer. More details can be found on our Warranty page.