FAQ's

If we haven't been able to answer your question below please click here to get in touch

Products

We are working towards a goal of offering customers 60 000 different products. The number of products we currently have available is growing daily.

We have a team of experts operate our  24/7 customer support service. Just get in touch if you require any further information or advice on our products.

We specialise in FIshing, Boating and any kind of outdoors Equipment.

Yes. We are a fully licensed and accredited Australian retailer for every brand of product that we sell. This means all purchases you are making are made through a fully licensed and registered retailer. More details can be found on our Warranty page.

Our inventory and warehouse is directly linked to display accurate stock levels on our website. If you are able to add a product to your cart then we have the item available and ready to ship.

We operate on a fortnightly replenishment cycle for nearly all our products. If you sign up to a back in stock notification for an out of stock product you will receive an email the second the product arrives back into our warehouse.

A small amount of our products will not show a price when out of stock. Please contact us if you would like to know the price of an out of stock product. Or simply sign up to the back in stock notification to receive an email the second it arrives back in stock in our warehouse.

Ordering

Yes. Give us a call on 07 5063 5980

Yes. A few seconds after you place an order you will receive an order confirmation email.

Shipping and Delivery

We like to keep it very simple. We offer free shipping on all orders over $99 in Australia excluding some bulky items like Fishing Rods. We offer a small fixed rate shipping fee for any order of $99 or less in Australia that does not contain bulky items. Some small products even qualify for $2 quick shipping ;)

We charge a small shipping fee for all bulky items such as fishing rods and other long or heavy products. The small shipping fee that is charged for bulky items will vary depending upon the product.

Our carriers charge us larger fees to ship these items, however we subsidize majority of this cost to provide our customers the best expedience available when shopping for fishing and outdoors equipment online at the best pricing available globally.

It is likely that your order contains bulky items such as Fishing Rods or other long or heavy products.

If this is not the case it is likely that you are trying to have your order shipped internationally (outside of Australia) which will incur a small shipping fee.

Yes. We offer International Shipping on most products. We don’t offer international shipping on certain products. More details available on our Shipping page.

We offer an express shipping option on majority of our products but not everything. You can easily upgrade to express shipping at checkout if the option is available. We pride ourselves on getting products to our customers quicker than any of our competition.

Most items are sent via Australia Post. Some items are sent via Star Track Express, Couriers Please, Sendle or Aramex. We decide on who to send your order with during the processing stage.

A few seconds after your order is shipped you will receive a tracking number via email. With this link/number you will be able to track your order.

We ship a large volume of rods regularly and we are proud to say we have refined our shipping technique to be currently operating with 0% of damaged orders due to shipping.
Rod are fully insulated in any original packaging and/or rods bags/boxes before being further insulated with high density bubble wrap. After this rods are inserted into a purpose built and cut to size rod tube which is professionally capped at each end.

We do not offer a click and collect service.

We pride ourselves on getting orders out quicker than any of our competition. We ship orders every business day from our warehouse. We have 2 pick ups from our warehouse daily. Please allow 1 to 4 business days for you order to be shipped. In majority of cases orders are despatched much quicker than this.

Returns

We have an ultra simple returns process. All details are available on our returns page.

We are more than happy to assist. All details available on our returns page.

Yes. We are a fully licensed and accredited Australian retailer for every brand of product that we sell. This means all purchases you are making are made through a fully licensed and registered retailer. More details can be found on our Warranty page.